in order to offer you the best in service...
We recommend you rebook your next appointment before you leave our salon, in order to secure a time that is most convenient to you. However, please do feel free to call at the last minute, as there may be time available due to appointment changes.
When To Arrive
Please arrive 10 minutes prior to your scheduled appointment time to allow yourself to unwind, enjoy a complimentary beverage and allow time to check in. New clients, please arrive 10 minutes earlier so that you can fill in our "New Client" consultation form.
It Is Our Policy To Run On Time
We value your time so it's our policy to run on time. We don't pack our appointment books but rather allow a generous allocation of time to cover your treatment, plus a little more for changing and any recommendations made by your therapist. None of us likes to be kept waiting which is why we have a strict policy of running on time. Please be prompt to receive full service. Arriving late will reduce the time of your treatment as your treatment will end at the scheduled time so that the next guest is not delayed. In the event that you are so late that we cannot provide your service as well as run to time for our next guest, our cancellation policy will apply
In the event that you need to cancel or rechedule your appointment, we require a minimum of 24 (business) hours advance notice otherwise you need a payment of 50% of the service. If something unexpected happens we are happy for you to offer your appointment to another friend or family member in your place.
Confirmation Of Appointments
We have found that the majority of clients who don't respond to our text messages confirming their appointments can't make their appointment and sometimes don't show up, leaving it too late to offer their appointment time to another client. In order to accommodate the needs of all of our valued clients, we need to follow a stringent confirmation procedure. Your appointment will be confirmed by text two days prior to your scheduled time and you will be requested to respond 'yes' to confirm or 'no' to cancel. Your response is automatically registered on our appointment screen. We hope you understand that this policy is in place for the best possible outcome for all of our clients. It allows for us to staff our salon effectively and therefore make ourselves available to all of our clients at every opportunity possible.
We kindly ask that you turn off your mobile phone prior to arriving for your appointment as the noise may disturb other guests who are here to relax.
Your Satisfaction Is Our Objective
If you are dissatisfied in any way with your experience at Onyx Face and Body, please do not hesitate to contact Helen. We are here to provide you with the best service and to make your experience a most pleasant and memorable one.